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Company Info

Customer Service Assistant



Customer Support: Retail Customer Service

Job Description:

Would you like to work for a business that represents many well-known and much loved beer, wine, spirit and soft drink brands?

The Company

Providing licensed establishments with all of their bar and sundry supplies, LWC Drinks are more than just a distributor and at 24th place in the Sunday Times PWC Profit Track 100, they have become the fastest growing privately owned drinks company in Britain! Their aim is to provide the best customer service in the industry, as well as an impressive and extensive portfolio of products.

Currently LWC Drinks employ over 500 people and they have 11 depots across the UK. Due to continued development within their organisation, there is now an opportunity to join their business as a Customer Services Assistant.

The Role

As the Customer Services Assistant, you will be managing the daily outgoing call schedule, attached to specific Account Managers areas. Other duties will include but may not be limited to:

  • Taking a high volume of incoming calls which will include, Customers weekly orders, customer queries, order processing (via Telephone and e-mail) and arranging deliveries.
  • Taking part in promotional drives (own brand and external brands), up selling on certain products as part of National promotions drives.
  • Reporting technical faults on behalf of the customer
  • Taking ownership of customer issues and resolving the problem
  • Promoting the sale of LWC Drinks own brand products
  • Retaining strong relationships with account managers, helping them in acquire new business and assisting with their administration needs.
  • Building relationships with weekly telesales customers, being their regular point of contact
  • Assisting with basic administration tasks within the office, which will include confirming &  filing of delivery notes and daily banking.

The Candidate

The ideal Customer Service Assistant will be hard working and motivated with a proven track record in providing high levels of service. You will also need:

  • Excellent communication skills (written & verbal)
  • Experience at using Microsoft Excel for spreadsheets and records
  • Knowledge/experience of the Drinks Industry would be an prefered but not essential

If you feel that you have the right attitude and this sounds like the role for you please click APPLY!

Role: Customer Services Assistant
Location: Manchester
Salary: £12,000 - £14,000




No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community. You should receive a form of response within 28 days of applying. By applying for a vacancy you will automatically be allocated with a unique username and password to our award winning recruitment company. To take full advantage register your details in full and access thousands of vacancies.

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